Business Cloud PBX that goes beyond phone calls.
The backbone of your business phone system — a robust, Australian-hosted PBX with the calling features, security and integrations modern teams need.
Australian-hosted · From small teams to multi-tenant networks
Calling
Cloud PBX core
Messaging
SMS & MMS
Intelligence
AI + transcription
Action
CRM + automation
One connected system
Replace fragmented telephony tools with a single platform that handles communication, visibility, and workflow automation together.
One integrated platform
A smarter Cloud PBX with AI and automation built in
Bluehubcloud PBX is the foundation. AI, workflow automation, CRM connectivity, analytics, and security are designed to work with it instead of sitting beside it.
Foundation
Cloud PBX core
Your calling layer includes routing, extensions, queues, ring groups, voicemail, recording, messaging, device support, and the operational features businesses rely on every day.
AI Hub
Built into PBX
Workflow Automation
Built into PBX
CRM Integrations
Built into PBX
Business Insights
A separate integrated analytics platform directly connected to your PBX for dashboards, reporting, transcription insights, and smarter operational decisions.
Enterprise security
Security is built across the platform to support reliable business communications, stronger operational control, and confidence as you scale.
Core Cloud PBX features
Everything your business phone system needs at its core
The essentials are already covered — while also creating the base for AI, automation, and smarter communication workflows.
Auto-attendant menus that route callers to the right team faster
Extensions for every team member and every location
Call forwarding and smart routing across devices or departments
Call queues for busy teams handling higher volumes
Ring groups so multiple phones can answer shared enquiries
Custom music on hold and branded caller experiences
Record and transcribe calls for training, compliance, and follow-up
Fax to email for digital document delivery
Call screening for clearer caller visibility and spam reduction
Auto-provisioning to set up supported devices quickly
Voicemail to email for faster response and easier message sharing
SMS messaging directly inside your PBX workflows
Desktop, mobile, web, and handsets
Four ways to connect your staff to one Cloud PBX
Bluehubcloud PBX gives every user the same business identity across the Desktop app, Mobile app, Web client, and auto-provisioned VoIP handsets — so your team can work from the devices they already trust.
Explore Desktop & Softphone ApplicationDesktop app
Make and receive business calls, SMS, and MMS from your computer using your business number.
Mobile app
Keep staff connected on the go with business calling and messaging from their smartphone.
Web client
Browser-based access with no installation required — ideal for hot-desking and remote users.
VoIP handsets
Deploy supported IP phones and DECT handsets with zero-touch provisioning across office, remote, or mixed environments.
Connected capabilities
Turn your PBX into an active part of business operations
Beyond calling, Bluehubcloud PBX adds AI, visibility, and automation so every phone interaction can create useful action across the business.
AI Hub
Centralise voice AI, transcription services, and automation capabilities in one place instead of stitching together multiple tools.
AI voice agents
Answer inbound calls, handle common enquiries, collect information, and transfer callers to the right person when needed.
Live transcription
Turn conversations into searchable text to support visibility, training, compliance, reporting, and smarter follow-up.
Event-based automation
Trigger notifications, CRM updates, internal alerts, and downstream workflows from live call activity using webhooks and integrations.
CRM-connected workflows
Give teams customer context, notes, and call visibility so they can move from conversation to action faster.
Dashboards and reporting
Use live views, wallboards, and reports to monitor performance, spot missed opportunities, and improve call handling with real data.
Full feature list
Every capability included with Bluehubcloud PBX
Expand each category to explore the full set of features.
- Advanced call routing & extensions
- Provisioning and management of user extensions, devices, permissions, and telephony service configuration
- Call handling
- Caller ID, Call Forwarding, Transfer, Park, Hunt Groups, Ring Groups
- Dial groups
- Advanced ring groups with ring strategies, escalation logic, overflow, and fallback handling
- IVR & Call Flow Designer
- Multi-level IVR with custom greetings, time-based rules, PIN access, and advanced call flow logic
- Advanced operation times & call flows
- Business hours logic, holiday schedules, and automated operational call flow transitions
- Voicemail & voicemail-to-email
- Per-extension mailboxes with customizable greetings, email notifications, transcription, and flexible retrieval
- Call recording and analytics
- CDRs, CDR statistics, and extension statistics with full call recording
- Busy Lamp Field (BLF)
- Real-time presence indicators on IP phones for one-click speed dial, call pickup, and park retrieval
- Call forwarding based on presence
- Configurable call forwarding destinations based on app presence status
- Fax services
- Digital faxing — send, receive, view, download as PDF/TIFF; email-to-fax workflows
- Business SMS/MMS
- Native SMS/MMS supporting business DIDs, multi-device sync, bulk messaging, and SMS connector
- Contacts module
- Unified contacts with Global, Department, and Private permission tiers, manageable from all clients
Flexible deployment
Choose the setup and edition that fits your organisation
Bluehubcloud PBX supports different technical environments, growth stages, and service models without changing the core platform.
Fully hosted PBX
A fully managed cloud phone system hosted and maintained by Bluehubcloud for businesses that want simplicity and speed.
Self-hosted deployment
Run the PBX within your own infrastructure or private environment when you need more control or specific hosting requirements.
Bluehubcloud PBX
Full-featured cloud PBX, UC and collaboration — enterprise PBX and call routing, team chat, video meetings, desktop, web and mobile apps, built-in AI, real-time transcription, CRM and MS Teams integration, webhooks and open API.
Contact Centre Lite
An upgrade on your Bluehubcloud PBX — enhanced ring group wallboards, member and ERG performance dashboards, scheduled and automated report delivery, and Smart Callback for abandoned calls.
Omni Channel Contact Centre
A dedicated, standalone omnichannel contact-centre platform with skill-based routing, agent and supervisor workspaces, dialer and campaign management, and 40+ reports across voice, email, SMS, live chat, WhatsApp and Messenger.
Why businesses choose Bluehubcloud PBX
Built for visibility, flexibility, and growth
A modern cloud PBX phone system for businesses that want more control over how calls are handled, measured, and connected to day-to-day operations.
Fast setup with guided onboarding
Unified communications across calling and messaging
Dashboard visibility into activity and performance
CRM integrations that connect communications to workflows
AI call insights with summaries and actionable intelligence
Live transcription for searchable follow-up and reporting
Workflow automation triggered by real call events
Flexible deployment for different technical and business needs
Security designed for reliable business communications
Why Australian businesses choose cloud-based calling
Modern business calling without the hardware overhead
Managing on-site PBX hardware means regular hardware refreshes, engineer call-outs and rigid office-based working. Bluehubcloud Cloud PBX gives you the same calling features, plus AI, automation and reporting — all managed for you.
Built for Australian businesses
Cloud PBX for every industry
From single-site clinics to multi-branch professional services, Bluehubcloud Cloud PBX adapts to how your team already works.
Healthcare & allied health
Medical clinics, dental practices and allied health teams use Cloud PBX with AI Call Assistant to answer every patient call, book appointments after hours and route urgent enquiries to on-call staff.
Real estate & property
Sales and property management teams capture every lead with intelligent routing between agents, branches and after-hours overflow — with full call recording for compliance.
Trades & home services
Plumbers, electricians and HVAC teams never miss a job. AI captures the caller's address, problem and preferred time, then drops the booking straight into your CRM or job-management tool.
Education & training
Schools, RTOs and tutoring providers handle high call volumes during enrolment with IVR, ring groups and reporting that shows where parents are dropping off.
Professional services
Law firms, accountants and consultancies use call recording, transcription and CRM-aware routing to keep client matters tracked, billable time accurate and conflicts checked.
Multi-site SMB & franchise
Run one phone system across HQ, branches and remote staff in every Australian capital — with centralised admin, shared dial plans and per-site reporting.
Pricing snapshot
Simple per-extension pricing for Australian businesses
Start with the tier that suits your team. Add AI agents, automations and Business Insights when you're ready.
Cloud PBX Starter
3–50 usersFrom A$30
/ extension / month ex GST
Australian calling included
Small teams, startups, local businesses (minimum 3 users)
- AU landline calls included*
- AU mobile calls included*
- Desktop softphone
- Mobile app
- IVR / auto attendant
- Ring groups
- Voicemail to email
- Call routing
- Admin portal
- Australian support
*Fair use policy applies. Phone numbers, 13/1300 numbers, SMS, hardware, international calls and premium services may be billed separately.
Professional
51–100 usersA$28
per extension / month ex GST
Save A$2/extension vs Starter
Growing businesses, professional services
- Everything in Starter — all features included
- Volume pricing: A$28 per extension / month ex GST (vs A$30 on Starter)
- Same Enterprise PBX, UC apps, IVR, recording, analytics & integrations
- Same 24/7 chat support & onboarding specialist
- Add Business Insights, AI Call Assistant and Bluehub Automations as needed
Enterprise
100+ usersCustom
Ask for a quote
Large organisations, multi-site, service-provider deployments
- Everything in Professional, plus:
- Your brand, end to end (logo, colours, custom domain, branded portals)
- Your pricing & margin — set your own plans, rates and add-ons
- Multi-tenant by design — onboard unlimited customers with isolated tenants
- Carrier-grade security with SIP Protect & Australian data residency
- Dedicated account manager & 24/7 priority support
AI Call Assistant
from A$99/mo ex GST
Managed AI receptionist · Starter / Business / Growth / Custom
Bluehub Automations
from A$49/mo ex GST
Managed plans · Starter / Business / Growth / Custom
Business Insights
from A$79/mo ex GST
Bluehubcloud PBX customers only · 5,000 credits included on Starter (1 credit = 1 min transcription)
AI Agents and Automations subscriptions cover usage only — customisation and setup are quoted and billed separately.
Real example
20-person Australian medical clinic
Replaced an older on-site PBX with Bluehubcloud Professional. Within four weeks the clinic dropped missed appointment calls from roughly 30% to near zero, deployed an AI receptionist for after-hours enquiries, and saved their reception team about 15 hours per week on admin.
20 ext × $28
$560/mo
AI agent (after hours)
$50.00/mo
Total
$610/mo
12-month commitment · Better pricing on 24 & 36-month terms · No credit card to trial
Product overview
Download the Cloud PBX brochure
A complete overview of Bluehubcloud Cloud PBX — features, editions, security and how it fits your business.
Download Cloud PBX brochureReady to upgrade your phone system?
See how Bluehubcloud Cloud PBX fits your business
Explore the right deployment, connect your workflows, and bring calling, AI, and reporting together in one platform.
Cloud PBX FAQ
Common questions about Bluehubcloud Cloud PBX
What is a cloud PBX?
A cloud PBX is a hosted business phone system that manages extensions, call routing, voicemail, and other calling features without on-site PBX hardware.
What does Bluehubcloud PBX include?
It includes business calling, call routing, extensions, voicemail, softphone support, reporting, plus access to AI, automation, messaging, and flexible deployment options.
Can we keep our existing business phone number?
Yes. In most cases existing business numbers can be ported across and configured to work with your new setup.
Is Bluehubcloud PBX suitable for growing businesses?
Yes. It is designed to support growth, new users, multiple locations, and changing work environments without forcing a complete platform change.
Can staff use Bluehubcloud PBX on desktop and mobile?
Yes. Staff can use supported desktop softphones, mobile apps, and compatible IP phones using the same business identity.
What is Event Publisher?
Event Publisher sends real-time call events to external systems through webhooks so businesses can automate actions based on call activity and outcomes.