Advanced experience — before a full contact centre
Bluehubcloud Contact Centre Lite is an upgrade on top of Bluehubcloud PBX. Add wallboards, ERG dashboards, scheduled reporting and Smart Callback — without running a full omnichannel platform.
Need full omnichannel, dialer & agent workspaces? See Omni Channel Contact Centre →
In queue
Avg wait
Smart Callbacks
SLA today
Visibility, reporting and Smart Callback
The capabilities customer-facing teams ask for first — without the cost or complexity of a full omnichannel platform.
Wallboards (ERG)
Live, large-format displays of queue activity, agents and service-level metrics for the whole team.
ERG dashboards
Extended Reporting Group dashboards give supervisors a real-time view of queues, agents and performance.
Automated report delivery
Schedule reports to land in the right inbox at the right time — no more manual exports each morning.
Scheduled reporting & exports
Recurring CSV / PDF exports for SLA, queue activity, agent productivity and call outcomes.
Smart Callback (ERG-based)
Offer callers an automatic callback instead of waiting on hold — Bluehubcloud rings them when an agent is free.
OmniChannel-ready
On the roadmap: layer in chat, SMS, email and social once you're ready to step up to full omnichannel.
Built on the full PBX feature set
Contact Centre Lite keeps everything Bluehubcloud PBX gives you — calling, IVR, recording, AI Hub, CRM and Teams integrations — and adds the ERG and reporting layer on top.
See full feature comparisonEvery CC Lite capability, in detail
Expand each category to explore what's included on top of PBX.
- Enhanced Ring Groups (ERG)
- Advanced ring groups with prioritisation, sequential or parallel ringing, escalation logic, fallback handling, and flexible group behaviour configuration.
- Wallboards (ERG)
- Near real-time ERG Wallboard showing live call overview and members activity, with filtering and customizable refresh.
- Members performance dashboard
- Dashboard showing member and ERG performance metrics, enabling visibility into activity at a glance.
- Scheduled reporting (ERG & extension stats)
- Automatically runs Enhanced Ring Group and extension statistics reports on a recurring schedule with email delivery.
- Automated report delivery
- Configurable scheduled delivery of reports as CSV/PDF to configured recipients.
- Smart Callback (ERG-based)
- Automatic callback for abandoned calls, short duration, ERG timeout, or manual digit press.
- OmniChannel
- Voice, SMS, Live Chat, WhatsApp, Facebook Messenger — unified channel architecture and interface.
Contact Centre Lite
PBX + wallboards, ERG dashboards, automated reporting & Smart Callback.
Omni Channel Contact Centre
Full omnichannel CC platform with agent & supervisor workspaces, dialer, campaigns and 40+ CC reports.
Learn moreAn add-on, not a separate platform
Contact Centre Lite is +A$10/extension/month ex GST on top of your Cloud PBX tier — typically for teams of 15+ users handling customer calls.
+A$10/extension/month ex GST
Layered on top of your existing Cloud PBX tier. Add or remove anytime within your commitment period.
- All PBX features kept in place
- Wallboards & ERG dashboards
- Automated reporting & exports
- Smart Callback for abandoned queues
20-person medical clinic
Reception team uses wallboards to track live patient intake calls. Smart Callback handles peak hour overflow so no patient waits on hold. Daily SLA reports land in the practice manager's inbox at 8 AM.
12-month commitment · Better pricing on 24 & 36-month terms
Contact Centre Lite frequently asked questions
Contact Centre Lite is an upgrade to the PBX edition. You keep every PBX feature and add wallboards, ERG dashboards, automated reporting and Smart Callback — designed for teams that need more visibility without the full contact centre stack.
Ready to add the visibility your team needs?
Step up from PBX without the leap to a full contact centre. Wallboards, ERG dashboards and Smart Callback — included.