Business messaging that actually gets seen
Send and receive SMS from the same Communicator app you use for calls — with bulk campaigns, CSV personalisation, opt-out handling and open API access, all built into Bluehubcloud PBX.
Bluehub Clinic
Hi Sarah — quick reminder of your appointment tomorrow at 10:30 AM. Reply YES to confirm or RESCHEDULE to change.
YES — see you then 👍
Bluehub Clinic
Confirmed ✅ Directions: bluehub.au/clinic-map
Business SMS, built into your PBX
Bluehubcloud SMS is a native capability of the Bluehubcloud PBX — not a bolted-on third-party app. The same extensions that make and receive calls can send and receive SMS, from Communicator on desktop, mobile or Microsoft Teams.
Flexible APIs, CSV-driven bulk campaigns and cloud-based routing let you scale messaging while keeping every conversation tied back to the customer record.
SMS automation connected to your business
Trigger messages automatically from appointments, bookings, deliveries, transactions, missed calls or internal business events — reducing no-shows and admin overhead while improving the customer experience.
Built for fast, trackable customer messaging
Fast
SMS is one of the fastest ways to reach customers — most messages are read within minutes of delivery.
Easy to use
An intuitive platform for creating campaigns, automating messages and managing customer conversations.
Flexible
Use SMS inside Bluehubcloud PBX, alongside the AI Call Assistant, or as a standalone messaging platform.
Personalised
Customise messages using CSV data, extension details or workflow triggers — every message can be unique.
Trackable
Monitor delivery, campaign progress and per-extension SMS billing with built-in reporting.
Action-driven
Prompt immediate action with links, confirmations, payment prompts and callback options.
Everything you need to run business SMS at scale
Enterprise-grade SMS features are included with Bluehubcloud PBX — number provisioning, bulk campaigns, personalisation, compliance and open APIs.
SMS numbers assigned to extensions
Add SMS-enabled numbers manually or via CSV import, then assign each number to one or more user extensions. Existing PBX DIDs can be flipped to SMS-enabled with a single setting.
Bulk SMS campaigns
Send targeted campaigns to thousands of contacts. Upload a CSV, select a sender number or alphanumeric ID, personalise the message with any field from your CSV, and track sent-vs-total in real time.
Personalisation from CSV data
Insert custom fields — first name, account tier, city, appointment time — directly into the message body so every recipient gets a message written just for them.
Predefined contact lists
Build and reuse recipient lists for recurring campaigns. Import via CSV with custom headers and refresh the list as your customer base grows.
Opt-out & blocklist
Compliance-ready opt-out handling. Customers can reply with a keyword to unsubscribe, and admins can bulk-import or manually manage the blocklist per number or across the whole tenant.
Per-extension SMS rating
Bill each campaign or thread to the responsible extension, with national and international rates handled automatically via the national-prefix rule on each SMS route.
SMS Connector API
Standardised webhook and token-based API to plug in any SMS or MMS provider — or your own middleware — so you're never locked to one carrier.
Two-way conversations
Full two-way messaging with delivery status, message history and reply routing back to the assigned extension or shared team inbox.
Personalised campaigns from a single CSV
Import a contact list, pick your sender number or alphanumeric ID, and write once — Bluehubcloud merges CSV fields directly into each message. Progress, per-recipient delivery status and per-extension billing are tracked in real time.
- CSV upload with custom headers as merge fields
- Reusable Predefined Lists for recurring campaigns
- Filter by campaign status: active, paused, completed
- Automatic opt-out handling for compliance
Message template
Hi {Name}, your {Account} plan renews on {Renewal_Date}. Reply STOP to opt out.
Sent
1,248
Total
1,300
Opted out
12
"Missed bookings dropped overnight."
A clinic relied on email to remind patients about appointments — half never showed up. After switching to Bluehub SMS, staff could reply to patients instantly from the Communicator app on desktop or mobile. Missed bookings dropped overnight, and now businesses across Australia use it for fast, reliable client communication that actually gets seen.
One shared SMS number — so messages never get missed
Give your whole team access to a single business SMS number. Everyone can see, reply to and assign incoming messages from the Communicator app on desktop or mobile — no more texts stuck on one person's phone.
Sarah M.
Can I move my booking to Friday?
James T.
Got the invoice — paying today 👍
Priya K.
Hi, is the order ready for pickup?
One number, whole team
Customers text a single business number — anyone on the team can pick up the conversation.
Assign and hand off
Assign threads to the right teammate, hand off mid-conversation, and never lose context.
Full shared history
Every message is visible to permitted team members on desktop and mobile — even if a teammate is away.
No missed messages
Notifications, read/unread status and assignment rules ensure every customer gets a reply.
Common business SMS use cases
From appointment reminders to authentication — practical messaging for the moments that matter.
Appointment reminders
Reduce no-shows by sending reminders before scheduled bookings.
Delivery notifications
Keep customers informed with delivery updates and reduce failed attempts.
Booking confirmations
Send confirmations with times, directions and important booking details.
Surveys & feedback
Collect fast feedback after a service, interaction or event.
Loyalty & promotions
Keep customers engaged with offers, updates and seasonal campaigns.
Two-factor authentication
Use SMS PINs and verification messages to support account security.
Transaction notifications
Send account updates, payment notices and transaction alerts reliably.
Renewals & contracts
Automate reminders for renewals, expiry dates and customer deadlines.
Powerful SMS tools for business
Bulk send with personalisation
Reach thousands of contacts from one campaign, with CSV-driven fields merged into every message.
SMS Connector API
Connect any provider through the standardised webhook and auth-token interface — bring your own carrier without changing your PBX.
Sync with your CRM & automations
Trigger SMS from Salesforce, HubSpot, Zapier, n8n and native automations — and log every conversation back to the contact record.
A practical messaging solution for modern business
Whether you need bulk campaigns, automated reminders, two-way SMS from the Communicator softphone, or system-triggered messaging workflows via API, Bluehubcloud gives you a flexible way to stay connected with customers and make business messaging measurably more effective.
Business SMS & messaging FAQs
It's SMS built directly into your Bluehubcloud PBX and Communicator softphone — for reminders, confirmations, two-way conversations, bulk campaigns and automated messaging triggered by call or workflow events.
Looking for a smarter way to automate customer messaging?
Talk to the Bluehubcloud team about bulk SMS, automated reminders, customer notifications and integrated messaging workflows designed to fit your business.