The standalone Omni Channel Contact Centre platform
A full omnichannel contact centre platform with skill-based routing, agent & supervisor workspaces, dialer & campaign management, 40+ CC reports and unified interaction history across voice, chat, SMS, email and social — all in one place.
Inbound
Service & enquiries
Outbound
Sales & follow-ups
Blended
Both, on one team
Calls in queue
Avg wait
Agents available
Service level
Stay in control on the busiest days
When calls pile up and queues grow, Bluehubcloud gives your team the structure to handle the pressure. Smart routing, live monitoring and supervisor tools keep service levels steady — even at peak.
Expert support and practical guidance
Work with experienced Bluehubcloud professionals who understand what it takes to run a high-performing contact centre. We start by learning your goals, then give clear, strategic advice that fits your setup.
Everything a modern contact centre needs
From dialer campaigns and ACD to omnichannel inboxes, recording and reporting — built for inbound, outbound and blended teams.
Agent & Supervisor editions
Connect your PBX with Bluehubcloud Softphone. Supervisors track queues live; agents stay focused on the call.
Powerful dialer tools
Automate outbound calls, upload contact lists, apply calling rules, and link campaigns to assigned agents.
Automatic Call Distribution
Route every call to the most suitable agent with priority routing, FIFO, callbacks, monitoring and barging.
Campaign monitor
Track every active campaign in one place — live data for calls, agents and contacts to manage operations efficiently.
Omnichannel inbox
Voice, chat, SMS, social and email handled from one platform — no more swapping tabs to respond to customers.
Call recording & QA
Record calls for quality, compliance and training. Review interactions and coach agents with confidence.
Real-time reporting
Wallboards, queue metrics, service-level tracking and performance analytics — visible to supervisors live.
Event-driven automation
Event Publisher webhooks and Event Manager actions trigger ticket creation, CRM updates and notifications.
Connects to your stack
Native Zapier and n8n plugin support, plus APIs and webhooks for any approved workflow engine — fit the contact centre into your workflows.
Automatic Call Distribution that actually works
Direct calls to the most suitable agent every time. Configure priority routing, FIFO, queue callbacks and supervisor tools so no enquiry slips through and no agent is overloaded.
One platform for every channel
Voice, chat, SMS, social media and email all work together — giving your team a straightforward way to manage conversations and respond quickly to customers.
Voice
Chat
SMS
Social
Supervisor edition
Track every queue, monitor calls as they happen, whisper coach agents mid-call, and keep service levels on target with live dashboards.
Agent edition
A focused layout designed for high-volume calling — agents stay productive, communicate clearly with customers and capture every outcome.
Contact centre frequently asked questions
A cloud contact centre is a hosted platform for managing customer calls and enquiries with queues, IVR self-service, reporting, supervisor tools and scalability — without on-site call centre infrastructure.
Transform how your contact centre operates
With Bluehubcloud's advanced software, customised consulting and innovative technology designed to enhance every part of customer interaction.